Returns & Exchanges

At Great Garden Plants, we want you to be successful in your garden. We offer a 60-day guarantee on all plants to ensure you receive healthy, high-quality specimens that thrive in your landscape.

1

Document Your Plants

Upon arrival, inspect your plants immediately and take clear photos if there are any signs of damage or health concerns from transit.

2

Contact Customer Support

Reach out to our plant experts via our online contact form or email within 60 days of delivery to initiate your claim.

3

Verify Growth Conditions

Provide a brief description of your planting method and care routine so our horticulturists can help troubleshoot any potential growth issues.

4

Receive Credit or Replacement

Once your claim is approved, we will issue a one-time replacement or a store credit for the full purchase price of the plant.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing